FAQs

At Acorn Furniture, we manufacture furniture in our own factories in Motueka, Tasman, New Zealand. Our experienced and skilled team take pride in the care and precision that goes into every piece we produce. With dedicated solid timber and upholstery factories, we manage the process from design through to delivery, giving you confidence in the outcome. Some specialty products we supply are sourced offshore.

Our standard furniture typically takes around 8 weeks to manufacture, from order through to dispatch. Customised furniture generally takes around 10–12 weeks, depending on the requirements of your order.

Delivery then takes approximately 1–2 weeks, depending on your location.

Lead times can vary depending on production requirements, fabric lead times and other factors. Some orders may be completed sooner, while others may take a little longer. Our team will confirm an estimated timeframe when you place your order and keep you updated on its progress.

Our Auckland showroom is located at 1 Grosvenor Street, Grey Lynn, with viewing available by appointment. We can curate the showroom with pieces relevant to your project or arrange samples of preferred products for you to review in person.

Where required, our in-house product design team can develop visualisations to explore specific materials, colour combinations or customisations.

At Acorn, we are committed to reducing our environmental footprint through considered manufacturing practices, materials and waste management. We partner with suppliers who hold environmental certifications in their respective fields and implement a range of sustainability initiatives throughout our factories and offices.

Fit-for-purpose furniture considers how a piece will be used, who will use it and the requirements of the environment it sits within. Where we design products in-house, our team considers ergonomics, safety, cleaning and function from the outset, then develops the structure and form around these requirements while balancing aesthetics and usability.

Over many years, we have developed and refined design guidelines for different spaces and applications. These consider factors such as back angles, lumbar support, seat proportions and foam combinations, alongside practical considerations such as safety, cleaning and maintenance, to help achieve the right level of comfort, support and functionality for each application.

We provide warranty coverage across our range, with the warranty period varying depending on the product, materials and/or components used. For specific warranty details relating to your furniture, please contact us or refer to our Warranty Information.

We can access any fabric from all of the main New Zealand fabric houses including James Dunlop, Warwick, Textillia and Unique. We have curated a range of recommended fabrics to streamline options for you, segmented and categoried by their performance attributes. For any non-standard upholstery options, reach out to our team via email hello@acornfurniture.co.nz with details of what you are after. 

We use a considered mix of solid timber, veneer, melamine and Alugrain across our range. Each material is selected based on the intended application, with factors such as durability, hygiene, ease of movement, functionality and price considered across different environments.

Our team can work with you to develop a tailored furniture solution for your space, considering colour, timber finishes and textiles alongside the intended use of the furniture. We ensure the fabrics are fit for purpose and suited to the requirements of the environment, while creating a considered overall finish.

We provide physical textile and timber samples to help you review and refine your selections, and can develop visualisations to bring the furniture scheme together.

We deliver throughout New Zealand and have an in-house freight and installation team, giving you confidence in the delivery process.

Our service can include delivery, placement of furniture, unpacking and installation as required, helping ensure your furniture is delivered and set up as intended.

Our in-house transport team takes care throughout the delivery process to minimise the risk of damage. However, if your furniture does arrive damaged, please let our team know as soon as possible by calling 0800 601 701 or emailing hello@acornfurniture.co.nz.

Where possible, please take photos of the damage and note the affected products with our delivery team when accepting your delivery. This helps us assess the issue and work through the most appropriate solution as quickly as possible.

Some damage may require rework or a replacement, which can take additional time. We will keep you informed throughout the process and do what we can to minimise any inconvenience or interruption.

Our preference is to align manufacturing with your required delivery date, so please let us know as soon as possible if your delivery timing changes.

If furniture has already entered production and the delivery date is postponed, we will generally complete manufacture and invoice the balance upon completion. We have limited storage capacity available and can arrange additional storage where required, with associated costs advised at the time.

For combined procurement projects, storage and delivery arrangements may differ. Please speak with our team to discuss your project requirements.