FAQs

At Acorn Furniture we manufacture our furniture in our own factories in Motueka, Tasman in New Zealand. Our team of experienced and skilled artisans take pride and great care in handcrafting your personalised furniture. With full scale solid timber and upholstery factories, we control all the processes from design to delivery, offering you full peace
of mind.

Our manufacturing lead time is typically around 8 weeks from the point of order to dispatch for standard products. Customised products require additional time for changing programs and product information, hence these typically take around 10-12 weeks from order to dispatch. Delivery then takes approximately 1-2 weeks depending on your location. These lead times are subject to change depending on the circumstances at the point of order, sometimes they are faster and sometimes they can be slightly extended. Our team will give you an indication of lead times prior to confirming your order, and will also give you regular updates on how your order is tracking. 

Our specialist team are more than happy to arrange a design consultation to understand the scope of the project, put forward product recommendations and assist in selecting fit for purpose designs that meet the design intent. Once the preferred furniture pieces are
identified, we can arrange for viewing of the samples in person. Our in house product designers and CAD specialists can also visualise the designs in a specific colour combination if required. Contact us to find out more.

At Acorn, every piece of furniture is crafted with care, and crafted for care. We are committed to reducing our environmental footprint. We partner with suppliers with environmental certifications in their respective fields and implement several sustainable initiatives throughout our factory and offices. For more information around our sustainability practices, materials and waste management view our sustainability page.

Every piece is intentionally designed by our in house design team to be practical and functional. This involves starting with the intended ergonomics of the piece, understanding how users will interact with it and what function we need to deliver. From there, our team reverse engineer the structure to deliver the intended function, whilst balancing aesthetics and the overall form. Over the last 20 years we have developed and refined our design guidelines for various spaces and applications, including specific back angles, lumbar support, seat proportions, foam combinations etc.

We back our handcrafted furniture with a 7 year commercial warranty. Refer to our warranty information for further details.

We can access any fabric from all of the main New Zealand fabric houses including James Dunlop, Warwick, Textillia and Unique. We have curated a range of recommended fabrics and leathers for each upholstered item on our website to streamline options for you, based on the form and environment. For any non-standard upholstery options, reach out to our team via email hello@acornfurniture.co.nz with details of what you are after.

Typically, all our furniture is handcrafted from either Solid American Ash or American Oak timber rather than using natural timber veneers. All our solid timber is sourced directly from sawmills in America for the highest quality and most sustainable supply.

Our team can work with you to understand your design intent, then develop colour scheme territories, followed by physical textile and timber sampling. From there we can translate that into a detailed product schedule outlining the finishes of each design. Whether you are refurbishing a lounge, upgrading a waiting room, building a new bespoke Aged Care facility, we have the design capabilities to deliver a design led package, controlled through our end-to-end process.

We can deliver anywhere in New Zealand. We have our own delivery service giving us more control and adaptability.

At Acorn we operate our own transport division and our team are passionate about their work, and take care to minimise any damages. However, they are still human, so on the small chance there is a damage, communicate it with our team as soon as you are able to on 0800 53 00 35 or hello@acornfurniture.co.nz and we will work through a solution
as quickly as we can. Your understanding is appreciated in these instances, as some damages can require rework or full remakes, which could take a number of weeks.

We do whatever we can to minimise any potential inconvenience or interruption. If you can take images and note the products damaged with our delivery team when accepting the delivery, that would be appreciated. Rest assured we will do what it takes to get it right.

We prefer not to store your furniture; our preference would be to postpone commencement of manufacturing to suit. Therefore we like to be notified as soon as possible about any movement in delivery dates. If furniture has commenced production and the delivery date is postponed, we will complete it and invoice the balance upon completion. We then have limited storage capacity available and can source additional as needed and will need to advise of the specific associated storage costs at the time.